Reference

top189 Terms & Conditions for Indonesian Accounts

The top189 Terms & Conditions set out the rights and responsibilities that apply to every account opened on this platform, including how you use wallet payments like DANA…

Account eligibility depends on local lawDANA, OVO, GoPay & QRIS coveredOne account per personApplies to all game roomsContact support for clarifications
top189 top189 Terms & Conditions for Indonesian Accounts
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear — whether it relates to your account status, a payment receipt through OVO or GoPay, or a question about access where local…

Live Chat — 24/7 Open the chat widget from any page, including the cashier path, for immediate answers about account rules, payment status via DANA or QRIS, and terms clarifications.
Email Support Send a written query to our support address for a documented response about specific Terms & Conditions clauses, account decisions or dispute records.
In-Account Help Centre Log in and navigate to the Help section next to the cashier to find terms summaries, payment condition notes and account-rule references without leaving your session.
ACCOUNT SECURITY & DATA

How We Handle Your Account Under These Terms

Our Terms & Conditions are backed by concrete account-security practices. We use encrypted connections for every session, including when you verify your phone number before first access, and when you complete a…

Phone Verification

We require phone verification before any account gains lobby access. This step is mandatory under our terms and protects your account from unauthorised opening.

One Account Rule

Our terms permit one account per person. Duplicate accounts are flagged automatically; any balance held in a duplicate account may be suspended pending review.

Data Retention Policy

Personal data is retained for the life of your active account plus a statutory dispute window. You may request deletion once your account is closed and all transactions are settled.

Session Encryption

Every login session, including DANA and OVO wallet connections at the cashier, runs over an encrypted channel. We do not store your wallet credentials on our servers.

Terms Change Notification

When we update these Terms & Conditions, the revised date appears at the top of this page. Continuing to use your account after that date counts as agreement with the updated text.

Dispute Resolution Path

If you disagree with an account decision made under these terms, contact support via live chat or email within 30 days. We log all formal disputes and respond within 5 business days.

Frequently Asked Questions About top189 Terms & Conditions

These questions cover what Indonesian account holders most often ask about the top189 Terms & Conditions — from how access eligibility works to what happens if the terms change while your account is active.

Yes. Every payment method available at the cashier — including DANA, QRIS, OVO and GoPay — falls under the payment section of these Terms & Conditions. The conditions cover deposit processing, receipt confirmation and any disputes about transaction status.

The current version is always at /terms-conditions/ on this site. A revised date at the top of the page shows when the document was last updated. We do not notify by email for routine edits, so check the page periodically.

Access and eligibility depend on local law. We apply the same account rules across Indonesia, but participation in specific game rooms, including VIP Baccarat and Rocket Crash, is only permitted where local law permits.

The revised date on this page will change. If you continue to log in and use your account after that date, you are considered to have accepted the updated terms. If you disagree, contact support before continuing to use the account.

Contact our support team via live chat or the email channel. Quote your registered phone number in the request. We will compile a summary of the data tied to your account and respond within 5 business days.

Yes. We may suspend an account that violates specific clauses — such as the one-account rule or fraudulent payment activity. Suspension notices are sent to your registered contact, and you may appeal via live chat within 30 days.

A single set of Terms & Conditions covers your whole account, including football and badminton betting in the sportsbook and table games like VIP Baccarat. Specific game-room rules are listed as sub-clauses within the same document.