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top189 Privacy Policy: What We Collect and Why

This Privacy Policy tells you exactly what personal data top189 collects when you open an account, make a deposit via DANA, OVO, GoPay or QRIS, and use our…

Account data protectionDANA, OVO, GoPay & QRIS transaction privacyCookie and device data disclosureYour right to request data accessContact path for privacy queries

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What Data We Collect and How We Use It

top189 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with top189, we collect the registration details you submit — name, email address and phone number — alongside the payment identifiers linked to your chosen deposit method. If you deposit via DANA, OVO or GoPay, we record the wallet reference number

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to reconcile your transaction; QRIS and bank transfer deposits via BCA, BRI, Mandiri or BNI generate a virtual account reference that we store for the same purpose. We also collect device identifiers and session data so our system can verify your login from Jakarta or Surabaya
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without prompting repeated verification. This data is used solely to operate your account, process withdrawals and meet obligations that depend on local law. We do not sell your personal data to third parties.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct or delete the personal data we hold on your account, our privacy support team is reachable 24 hours a day, seven days a week.

Live Chat Open the chat widget inside your account dashboard. Available 24/7; a privacy query is usually acknowledged within five minutes and resolved within one business day.

Email Support Send your data request to our support email address listed in the account settings page. Include your registered phone number so we can verify your identity before making any changes.

In-Account Help Centre Navigate to Settings → Privacy in your account on any device. You can download a copy of your stored data or submit a deletion request directly from that screen without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Our data handling practices cover six areas: collection limits, storage security, cookie use, retention windows, account-level access controls and the process for requesting changes.

Data Minimisation

We collect only what we need to run your account and process payments. No additional personal data is requested beyond registration fields and payment references from DANA, OVO, GoPay or QRIS.

Secure Storage

Account credentials and wallet references are stored using industry-standard encryption. Database access is restricted to authorised personnel only, and access logs are reviewed on a rolling basis.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit. You can manage cookie preferences through the browser settings on your device at any time.

Retention Windows

Transaction records — including QRIS scan receipts and virtual account references — are retained for the period required by applicable financial regulations. Account data is deleted within 30 days of a verified closure request.

Account Access Controls

Phone verification is required before account access is granted after a device change. This step prevents unauthorised parties from viewing your stored payment data or lobby history.

Data Change Requests

To update your registered phone number or email address, go to Settings → Account Details. For a full data export or deletion, use Settings → Privacy or contact our support team via live chat 24/7.

Frequently Asked Questions About Privacy at top189

These are the questions we hear most often about the top189 Privacy Policy — covering what data we hold, how long we keep it, how your payment details are protected and what steps to take if you want to access or remove your information.

We collect your name, email address and phone number at registration. Once you make a deposit, we also store the payment reference from your chosen method — DANA, OVO, GoPay, QRIS or bank transfer — to reconcile the transaction against your account.

We do not sell your personal data. We share payment references with our payment processors only to the extent needed to complete your transaction. Any sharing depends on local law and is limited to what is operationally necessary.

Wallet references from DANA and OVO are stored in an encrypted database with restricted access. These references are used solely to verify your deposit or withdrawal; they are not shared with marketing partners or unrelated third parties.

Your account data is retained while your account is active and for up to 30 days after a verified closure. Transaction records, including QRIS receipts and virtual account references, are kept for the period required by applicable financial regulations.

Yes. Go to Settings → Privacy inside your account on any device to download your stored data. Alternatively, contact our support team via live chat, available 24/7, and we will process your request within one business day.

Session cookies maintain your login state and analytics cookies tell us which lobby sections are visited most. You can adjust or remove cookies at any time through your browser settings; session cookies will reset your login if cleared.

The scope of data rights and obligations that apply to your account depends on local law. Where local law permits, you hold the rights to access, correct and delete your personal data as described in this policy.

top189 Privacy Policy: What We Collect and Why

How to Reach Us About Your Privacy

How We Protect and Manage Your Account Data

Data Minimisation

Secure Storage

Cookie Policy

Retention Windows

Account Access Controls

Data Change Requests

Frequently Asked Questions About Privacy at top189

01 What personal data does top189 collect when I open an account?

02 Does top189 share my data with third parties?

03 How does top189 protect my DANA or OVO payment details?

04 How long does top189 keep my account and transaction data?

05 Can I request a copy of the data top189 holds on me?

06 How does top189 use cookies and what can I do about them?

07 Does the top189 Privacy Policy apply differently based on where I am?

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