Reference

top189 Legal Terms for Indonesian Accounts

Every account on top189 operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which services are available where local law…

Terms of UsePrivacy PolicyCookie PolicyDANA & QRIS Payment TermsAccount Data Rights
top189 top189 Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

Reach Us With a Legal or Policy Question

If you have a question about how a specific policy applies to your account, or if you need to request a change to your stored data, our support team is available around…

Live Chat Available 24 hours a day, seven days a week. Access the chat widget from your account dashboard to raise a policy or data query directly with a support agent.
Email Support Send detailed legal or data-removal requests to our published email address. We aim to respond within 24 hours and confirm receipt by return message.
Telegram Channel Our Telegram channel handles account-specific queries including payment disputes involving DANA or QRIS. Mention your registered account number when opening the conversation.
DATA HANDLING & ACCOUNT SECURITY

How We Manage Your Data and Account Integrity

Account security and data handling are two sides of the same obligation. We apply session-level encryption across every login, and phone verification is required before your account is fully activated — this…

Phone Verification

A verified mobile number is required before account access is granted. This step links your identity to your DANA, OVO or GoPay wallet and reduces unauthorised login risk.

Session Encryption

All account sessions — from login through to payment confirmation — are encrypted. This applies whether you connect from Jakarta, Surabaya or elsewhere in Indonesia.

Cookie Policy

We use functional and analytics cookies to keep your session stable and to understand how the lobby is used. You can manage cookie preferences in the account settings panel.

Data Retention

Transaction records and account data are retained for the period required by our operating framework. You may request a summary of stored data by contacting support via email.

Data Change Requests

To update or correct personal data tied to your account — including the name or number linked to an OVO or GoPay wallet — submit a request through live chat with account verification.

Account Closure

Requests to close an account and remove associated data are handled within 72 hours of verification. Outstanding balances must be withdrawn before the closure process begins.

Frequently Asked Legal Questions About top189

These are the legal questions we receive most often from account holders in Indonesia. If your question is not covered here, open a live chat session and our team will point you to the relevant policy document.

Our legal terms apply to every registered account. Whether you access the platform from Jakarta or elsewhere, service availability and account conditions depend on local law in your specific region.

Deposits and withdrawals processed via DANA, QRIS, OVO or GoPay are governed by the payment terms accepted at registration. Transaction records are logged and available to you on request through account support.

Send a data-access request to our support email with your registered account number and phone-verified mobile. We aim to deliver a summary of stored data within 24 hours of confirming your identity.

Yes. Submit a deletion request through live chat or email after completing phone verification. Any outstanding DANA, OVO or bank transfer balance must be withdrawn before deletion is processed.

Game outcome disputes are reviewed against the round history logged in our system. The resolution process is set out in the Terms of Use; you can request the relevant section by contacting our 24-hour support team.

Policy documents are revised when operational or regulatory changes require it. The version date appears at the foot of each document. We aim to notify active account holders of material changes by email or in-app message.

Access to and eligibility for account services depends on local law in your region. We advise you to confirm that holding and using an account is permitted where local law applies before proceeding with registration.